Terms & Conditions

Last updated: 5.8.26

These Terms & Conditions ("Terms") govern your use of urbaneupgrade.com (the "Site") and your purchase of products and services from CraftsmanBilt LLC, doing business as Urbane Upgrade ("Urbane Upgrade," "we," "us," "our"). By using the Site or placing an order, you agree to these Terms.

Please read these Terms carefully. Section 14 contains a binding arbitration agreement and class action waiver that affects your legal rights.

1. About us

Urbane Upgrade is a service brand of CraftsmanBilt LLC, an Indiana limited liability company and a licensed home improvement contractor. Our principal place of business is 12792 Ford Drive, Fishers, Indiana 46038. You can reach us at office@urbaneupgrade.com or 317-996-1088.

2. What we sell

Through the Site, we sell:

Showroom samples — physical product samples (tile, flooring, hardware, finishes) shipped to your address

Quick Win Bundle reservation deposits — non-refundable deposits that reserve your installation slot for a defined-scope, fixed-price home improvement project

Larger Remodel inquiries and deposits — for more complex projects scoped during consultation

Quick Win Bundles and Larger Remodels are home improvement services performed at your property. Showroom samples are tangible goods.

3. Eligibility

To place an order, you must be at least 18 years old, capable of entering into a binding contract, and (for installation services) the legal owner of the property where work will be performed, or the authorized agent of the owner. By placing an order you represent that all of these are true.

Orders, offers, and acceptance

Your placement of an order is an offer to purchase, which we accept by sending an order confirmation email. We may decline any order at our discretion, including for reasons of geographic service area, scheduling capacity, suspected fraud, or pricing errors.

For Quick Win Bundles, your deposit reserves your install slot but does not bind us to perform until we complete an in-home walkthrough and confirm scope. If we determine during the walkthrough that we cannot perform the project as advertised, we will refund your deposit per our Refund Policy.

Pricing, taxes, and payment

All prices are in U.S. dollars. Bundle prices are fixed at the price displayed at the time of your order, subject to scope changes you authorize in writing.

Indiana sales tax is applied to taxable goods (showroom samples) at the rate in effect at the time of order. Bundle reservation deposits are not subject to sales tax. Sales tax on the materials portion of bundle balances is calculated on the relevant stage invoice in accordance with Indiana law.

Progress billing

Quick Win Bundles and Larger Remodels are billed in stages tied to project milestones. Unless your installation contract specifies different terms, the standard stage structure is:

Reservation deposit (30%) — due at checkout. Reserves your install slot and covers our pre-install work, including in-home walkthrough, design consultation, materials sourcing, and scheduling.

Materials and mobilization (30%) — due after the in-home walkthrough is complete and your installation contract is signed, before materials are ordered.

Install start (30%) — due on the first day of installation.

Completion (10%) — due upon substantial completion and your final walkthrough confirming quality.

Each stage payment becomes due when the corresponding milestone is reached. Specific stage amounts and milestone definitions for your project are stated in your installation contract.

Stored payment method and automatic charges

When you pay your reservation deposit at checkout, you authorize us to securely save your payment card on file with our payment processor (Stripe) for the purpose of charging subsequent stages of your project. Card data is stored by Stripe, a PCI-compliant payment processor; we do not store your full card number on our servers.

By placing your order, you authorize us to automatically charge the saved payment method for each subsequent stage when that stage becomes due, subject to the following:

Advance notice. We will email you at least 24 hours before charging your card for any stage payment. The notice will identify the project, the stage, and the amount.

Right to opt out. You may opt out of automatic charging at any time by emailing office@urbaneupgrade.com. Once we receive your opt-out request, we will not charge your saved card for subsequent stages and will instead invoice you for each stage. Opt-out does not relieve you of payment obligations; you remain responsible for paying each stage when due.

Right to update or remove your card. You may update or remove your saved card at any time by contacting us. If your saved card is invalid or removed, we will invoice you for the next stage instead of attempting an automatic charge.

Failed charges. If an automatic charge fails (insufficient funds, expired card, or other reason), we will notify you and provide an invoice with payment options. Repeated charge failures may delay your project timeline.

This authorization continues until your project is complete or until you opt out, whichever occurs first.

Showroom samples

Showroom samples are charged in full at checkout. Sample purchases are not subject to progress billing or stored card authorization.

Late payment

Stage payments not received within 7 days of the due date may delay your project, including pausing scheduled installation work. Late payments may also incur a service charge as permitted by Indiana law.

Quick Win Bundle services

By purchasing a Quick Win Bundle, you agree to the following:

The reservation deposit is non-refundable except as set forth in our Refund Policy

The bundle scope is defined in the product description in effect at the time of purchase

We will conduct an in-home walkthrough to confirm scope, measurements, and finish selections before installation

You will sign a written installation contract that specifies the project scope, schedule, total price, and stage payment milestones, in compliance with Indiana Code 24-5-11

Stage payments are due as set forth in Section 5.1 and your installation contract; failure to pay any stage when due may result in suspension of work

Your authorization for automatic charging of stored payment method continues until project completion or your opt-out, as set forth in Section 5.2

Any change to the scope after the walkthrough must be authorized in writing and may affect pricing and timeline

You will provide reasonable site access, working utilities, and a clear work area during install

You are responsible for moving valuable or fragile items out of the work area before our arrival

Our work is subject to applicable building codes and permitting requirements

Showroom samples

Showroom samples are sold as final sale, are non-refundable, and are intended to assist you in evaluating finishes for your project. Samples may differ slightly from final installed materials due to manufacturing variation, lot differences, or natural material variation. We do not guarantee exact color, pattern, or finish match between samples and final installations.

Warranties

Workmanship warranty. We warrant the labor and workmanship of our installation services for one (1) year from the date of substantial completion, against defects in workmanship under normal use. This warranty covers our labor only.

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Materials. Materials installed as part of our services are covered by the manufacturer's warranty, which passes through to you. We will provide manufacturer warranty information upon request. Manufacturer warranty claims are made directly with the manufacturer; we are not the warrantor of materials.

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What's not covered. Our workmanship warranty does not cover damage caused by misuse, neglect, normal wear and tear, accidents, alterations made by parties other than us, environmental conditions, acts of nature, or failures of materials covered by manufacturer warranty.

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How to make a claim. Contact us at office@urbaneupgrade.com within the warranty period. We will inspect and repair or remediate covered defects at no charge to you.

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DISCLAIMER OF IMPLIED WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES STATED ABOVE, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO ANY ORDER OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR LOSS OF USE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTHING IN THIS SECTION LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to indemnify and hold harmless Urbane Upgrade, CraftsmanBilt LLC, and our officers, employees, and contractors from any claim, demand, or damages arising out of your breach of these Terms, your violation of any law, or your provision of inaccurate information about the property or scope.

Refund policy

Refunds, rescheduling, and bundle swaps are governed by our Refund Policy, which is incorporated into these Terms by reference. The current Refund Policy is available at urbaneupgrade.com/refund-policy.

Intellectual property

All content on the Site — including text, photographs, designs, logos, and bundle specifications — is owned by Urbane Upgrade or our licensors and is protected by copyright and trademark law. You may not copy, reproduce, distribute, or create derivative works from our content without written permission.

Privacy

Your privacy is governed by our Privacy Policy, available at urbaneupgrade.com/privacy.

BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Agreement to arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms, your order, or the services or products you purchased — except as set forth below — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Indianapolis, Indiana, or at another location mutually agreed upon, and judgment on the award rendered may be entered in any court of competent jurisdiction.

Class action waiver

You and Urbane Upgrade each agree that any dispute will be resolved on an individual basis, and not as a class, collective, or representative action. The arbitrator may not consolidate the claims of multiple parties or preside over any class or representative proceeding.

Costs

We will pay all AAA filing fees and arbitrator costs for any arbitration initiated by you, except that if the arbitrator finds your claim frivolous, the arbitrator may award costs against you to the extent permitted by AAA rules.

Exceptions

This arbitration agreement does not apply to:

• Small claims court actions, if the claim qualifies for that court
• Equitable relief to enforce intellectual property rights
• Claims for injunctive relief
  

Opt-out right

You may opt out of this arbitration agreement by sending written notice to office@urbaneupgrade.com within 30 days of your first order. Opting out does not affect any other provision of these Terms. If you opt out, disputes will be resolved in the state or federal courts located in Hamilton County, Indiana, and you and we consent to the jurisdiction of those courts.

Governing law

• These Terms are governed by the laws of the State of Indiana, without regard to conflict of laws principles. To the extent a dispute is not subject to arbitration under Section 14, the state and federal courts located in Hamilton County, Indiana have exclusive jurisdiction.
  

Indiana home improvement contracts

For Quick Win Bundles and Larger Remodels with a contract price of $150 or more, the work performed is governed by a separate written installation contract that satisfies the requirements of the Indiana Home Improvement Contracts Act (Indiana Code 24-5-11). These Terms supplement, but do not replace, that installation contract. In the event of a conflict between these Terms and your installation contract regarding the installation work, the installation contract controls.

Modifications to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the date of the most recent change. Material changes will be posted on the Site. Your continued use of the Site or placement of new orders after a change constitutes acceptance of the updated Terms. Changes do not retroactively alter the terms applicable to orders already placed.

Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of that provision.

Entire agreement

These Terms, together with our Refund Policy, Privacy Policy, and any installation contract you sign, constitute the entire agreement between you and Urbane Upgrade regarding your purchase. They supersede any prior or contemporaneous communications.

Contact

Questions about these Terms? Email office@urbaneupgrade.com or call 317-996-1088.